Privacy Policy

Privacy Policy

At our privacy policy protects the information that you give to us when using our website. CrazyLenses is committed to ensuring that your privacy is protected and should we ask you to provide additional information using our website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from 9th November 2010 however CrazyLenses may change this policy from time to time by updating this page.

Personal Information

At CrazyLenses we may collect the following information:
- Your name
- Your email address for contacting you
- Information such as postcode to analyse trends
- Other information relevant to customer offers or promotions
We do not intend to store financial details (credit or debit card numbers).

What we do with the information we gather

This information is required to understand your needs so that we can provide you with a better service. It will be used for our internal record keeping purposes to help us improve our products and services. It may be used to send promotional emails about new products, special offers or other information which we think you may find interesting. We may also use the email address which you have provided to contact you for market research purposes.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit.

There are many functions that cookies serve. E.g. they help us to remember your username and preferences analyse how well our website is performing, or allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information - for example, if you click to "remember me" when logging in, a cookie will store your username. Most cookies won't collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user's general location.

What sort of cookies do we use?

We use cookies for different functions:

1. Essential cookies
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify registered users and ensure they can access the secure pages. If a registered user opts to disable these cookies, the user will not be able to access these pages.

2. Performance Cookies
We use other cookies to analyse how our visitors use our websites and to monitor website performance. E.g. we use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

3. Functionality Cookies
We use functionality cookies to allow us to remember your preferences. E.g. currency or language preference or what you have in your basket or wish list, where available.

Does anyone else use cookies on our website?


Can a website user block cookies?

Yes, but as we've explained above, cookies help you to get the most from our website.

If you do wish to disable our cookies then please see the instructions on our How to manage cookies below.

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

More Information

More detail on how websites use cookies is available at

How to manage cookies

Google Chrome
Click on the Tools icon on the browser
Then select Options
Click the Under the Hood tab from the left hand menu
In the Privacy section, select the Content settings button
To enable cookies: select Allow local data to be set option
To disable cookies: select Block all cookies option

Microsoft Internet Explorer 6, 7, 8 and 9
Click on Tools at the top of your browser window
Select Internet Options
In the options window navigate to the Privacy tab
To enable cookies: Set the slider to Medium or below
To disable cookies: Move the slider to the top to block all cookies

Mozilla Firefox
Click on Tools at the browser menu
Select Options
Select the Privacy panel
To enable cookies, check Accept cookies for sites
To disable cookies, uncheck Accept cookies for sites

Safari on MAC OSX
Click on Safari at the menu bar
Select the Preferences option
Click on Security
To enable cookies: In the Accept cookies section select Only from site you navigate to
To disable cookies: In the Accept cookies section select Never

All other browsers
Please select the Help function in the browser or contact the browser provider.

A list of the main Cookies and scripts we run can be found below:


On Crazy Lenses, we use a consent management so that our users can choose which data they share with us. Sharing some key data about your experience on our website will help us to make improvements and improve your journey. When you first visit our site, you will be asked to interact with our consent banner to either approve or decline the cookies being used during your visit. You can view Cookiebot’s privacy policy here.

Google Tags

Google Analytics

In order to track website interactions we run Google tags on our site which help us to improve the services we offer. Google Analytics tag will run on our site and record viewed pages, key events such as purchase data, and more.

Read Google Analytics privacy policy here.

Google Ads

We use Google Ads and remarketing scripts on our website in order to advertise our cataologue in a tailored way to our customers. When visiting our site, these scripts may record order data such as viewed pages, viewed products, add to cart events and purchase information. 

Read Google Ads Privacy Policy here.

Microsoft Clarity

So that we can continue to improve the website, we may use Microsoft Clarity to record anonymised customer interactions with our website. This software is used for us to analyse our site performance and make continued improvements to enhance the user experience. 

Microsoft Clarity's privacy policy can be found here.

Payment Services

In order to take payment and process your order we pay some order data to our payment providers. You can view our payment services and their documentation via the links below:



Shipping Services

Depending on your location, we will send some of your order data to one of our shipping partners in order to dispatch your order with one of our courier services. The shipping services we offer are listed below:

Royal Mail

James & James




Ezi Returns