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Frequently Asked Questions

Please read all instructions carefully before using your new eye accessory or understand how this product works.

  • Q: How much does delivery cost & how long will it take?
  • A: We offer:
      • Free US delivery (up to 7 working days)
      • Worldwide tracked delivery $14.39 (up to 7 working days)

 

 

  • Q: What are your opening hours?
  • A: Our customer services department and warehouse are open 9am to 5pm Monday to Friday. (Closed UK Bank Holidays)

 

  • Q: I haven’t received my order, what should I do?
  • A: If your order has not arrived in the length of time given above then please contact us by e-mail at info@crazylenses.com (please include your order number in your e-mail) or by phone on 01302 613205.

 

  • Q: One of my items is damaged, what should I do?
  • A: Please contact us by e-mail at info@crazylenses.com (please include your order number in your e-mail) or by phone on 01302 613205.

 

  • Q: How can I pay for my order?
  • We accept all major credit & debit cards and also PayPal.
  • Q: Can I change my address after I have placed my order?
  • A: Please contact us immediately if you want to change your address and although we cannot guarantee it, we will endeavour to change it for you.

 

  • Q: How do I cancel my order?
  • A: Please contact us immediately if you want to cancel your order, once you have had an e-mail to say your order has been shipped we will be unable to cancel your order.

 

  • Q: How do I track my order?
  • A: If you have chosen a tracked delivery method your shipment e-mail will include a tracking number which you can follow at www.royalmail.com/track-your-item

 

  • Q: I don’t want my order any more can I return it?
  • A: If you have changed your mind and want to return your order please send it, unopened with a covering letter to:
    Crazylenses,
    Yarborough Terrace,
    Doncaster,
    South Yorkshire,
    DN5 9SL ,
     
    Once received we will arrange a refund or exchange as requested. Please note we do not refund return postage.

 

  • Q: Do you offer lenses that are specific to my prescription?
  • A: Unfortunately this is not something we currently offer, please keep checking our website as it is something we may do in the future.

 

  • Q: I have never worn contact lenses before, should I be worried?
  • A: There is absolutely no reason to be worried about wearing our lenses, each pair is provide with a full instruction guide covering how to insert and remove them. If you have any concerns or queries our dedicated customer services team will be happy to answer any questions.

 

  • Q: How do I use an offer code?
  • A: 1. Add products to your basket.
    2. In the top right hand corner click 'View Basket'
    3. Amend the quantities of the items you want if appropriate. (For 3 for 2 offer ensure that there are 3 items in your basket).
    4. Enter the offer code ........ in the box in the top right hand corner and click apply coupon.
    5. Continue to checkout.

 

first time buying color contacts?

Read our blog post on a
Beginner's Guide To Colored Contacts


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